“I’ve just got my first payslip from a new job, I’m slightly embarrassed to say I don’t understand what all the different sections refer to. How do I know what each means and if it’s correct? “ Citizens Advice Charnwood say – there’s no need to be embarrassed about not understanding your payslip, it contains

Citizens Advice Charnwood explains how the advice we give for the problems that you bring to us helps Citizens Advice nationally to campaign on the big issues and even inform government policy. When problems are specifically related to the local area, we can bring the issue to the attention of Charnwood councillors and MPs. How

‘My Council Tax bill 2023/24 has just come through and I am concerned about how I can pay it.’ If you are already struggling to meet everyday household expenses the arrival of a new Council Tax demand can be a real worry. Citizens Advice Charnwood warns that it is particularly important not to ignore the

This time of year is always so expensive. I’ve seen offers for ‘Buy Now Pay Later’ when I’m doing online shopping. It seems like a good way to spread the cost of some of the things I need but how can I make sure I don’t get into debt? Citizens Advice Charnwood says ‘with everything

Many working families are unaware of the government’s Tax-free childcare scheme according to the latest data from HMRC. Citizens Advice Charnwood explains what it is, who might be eligible and how to claim. The Tax-free childcare scheme (TFC) is a government scheme introduced in April 2017 to help working parents with the cost of childcare.

Citizens Advice Charnwood warns that changes to benefits are coming soon to the Charnwood area. If you are receiving one or more ‘legacy benefits’ you will need to move (migrate) to Universal Credit. Legacy benefits are: Income Support Housing Benefits (in most cases) Income related ESA Income based JSA Working Tax Credits/Child Tax Credits The

Citizens Advice Charnwood warns about online shopping traps in the lead up to Christmas. At a time when many people are struggling to pay the bills it is important not to get caught out. Online shopping can be convenient and save you time — but whether you’re shopping for your loved one’s presents, festive decorations

Citizens Advice Charnwood says if you suspect that you have been wrongly charged for energy it is important to check it out. It is possible your supplier has made a mistake or your meter is faulty. Contact your supplier and give them an up-to-date meter reading so they can check exactly how much energy you

My children are starting new schools in September, one is in primary school and the other secondary. Between uniforms, PE kit and knowing they’ll need to catch the bus each day the costs are adding up. I’m already pretty stretched, so I’m not sure how to cover these extra outgoings. Is there any help I

I bought a pram for £400 online, but it never arrived. At checkout it said delivery would take 3-5 working days, but I never received any tracking information. I chased the seller and they said they’d speak to the delivery company, but now when I try to phone them my call goes straight to voicemail.