Research & Campaigns
A unique insight into the problems faced by people not only in Charnwood but across the UK.
The number of clients Citizens Advice works with annually makes it possible to spot trends and comment with authority on the strengths and weaknesses of different policies.
When someone seeks advice and help from us the detail of their problem is recorded on a client database – this is the same for anyone using Citizens Advice across the country. Some problems are specific to the Charnwood area and when that is the case, we will bring the issue to the attention of local politicians and councillors.
When problems are not just local but affect everyone, they are picked up by the Citizens Advice central office from the 7 million or so problems recorded in the client database each year. They then talk to the government and regulators and work with other provider organisations to find ways of avoiding the problems in future.
As well as giving a voice to their clients, Citizens Advice’s research and campaign work ensures that new policies are based on evidence rather than assumptions, benefiting many more people than could ever be helped one-to-one.
Continuing to push for change
National Issues
Read the Latest Policy Reports from Citizens advice
Speaking out to make a real difference to people’s lives has never been more important. We use our knowledge and evidence to campaign at the highest levels. We show big organisations, from private companies right up to the government, how to help make life better for everyone.
Millions of people are living on empty. And our advice just can’t help them the way it used to.
Breaking the cycle of winter energy crises.
How to turn the tide on falling living standards.
Get involved
About Volunteering
Our volunteers are the heart of our service. It's because of their ability to connect with clients and help them tackle the problems they face that we can generate insights into local issues.
If you would like to talk to someone about volunteering, please email training@charnwoodcab.co.uk and our Volunteer Support & Training Officer, Denise, will be happy to give you a call.