CITIZENS ADVICE CHARNWOOD advises on the help available if you experience problems with a trader I hired a company to install concrete fencing and a gate in my back garden. The quality of the work is poor, some wooden panels are loose and the gate doesn’t shut properly. I paid before I inspected the work.

I love the summer, but when the weather heats up there are times when the temperature in our home can become unbearable. What can I do to try and keep it cool? An overheating home can make life very uncomfortable and could even have a negative impact on your health. Here are some simple steps

I’ve recently had to give up work due to a back injury and I’m worried about how I’m going to cope with the drop in income. I’m not sure what benefits I can get – where should I start? Lots of people miss out on benefits they’re entitled to, so it’s definitely worth checking what

CITIZENS ADVICE CHARNWOOD ADVISES ON HOW TO DEAL WITH AND HOW TO AVOID RETAIL SCAMS I bought a jacket online and when it arrived it looked nothing like the images shown. The company said if I want a refund I must pay to ship it to an address in China, but the website claimed the

Citizens Advice Charnwood shares important advice about the TV Licence I am not sure whether or not I need a TV licence. Can you help? Under UK law, a licence is required to watch or record any “live” television content—meaning it is broadcast at that time—regardless of whether it is watched instantly, recorded for later,

I’ve found myself in a really difficult financial situation and I don’t know where to turn. I was made redundant recently and now I’m finding it hard to keep up with my bills and am getting into debt – what can I do? Money problems can feel overwhelming, but the most important thing to remember

I bought a doll for my child recently. I thought it was manufactured by a well-known brand, but I suspect it might be counterfeit. How can I be sure and what are my rights? You’re right to seek advice about this issue because counterfeit goods aren’t only illegal, they can be dangerous. Fake children’s toys

I’m worried about losing power due to stormy weather. I keep imagining being stuck in the cold, struggling to feed the kids, with no way of contacting people. What should I do if this happens, and is there anything I can do to prepare? Power cuts can be unexpected and worrying, especially if your power

Citizens Advice Charnwood advises about using Food Banks I’m stressed about being able to afford food for my family as the colder months set in. We will be spending more on heating, and we’re barely making it through as it is. Can I use a food bank if I need to? It’s understandable to be