Important changes to your Post Office card account

The contract we have with Department for Work and Pensions (DWP) for Post Office card account will cease in November 2022. For HMRC customers there will be no further tax credits or child benefit payments made into Post Office card account after 30 November 2021.

DWP and HMRC are writing to POca customers to inform you of your options in the future.

Please do not ignore the letters. The information within them informs all POca customers of their options.

We are a small, local charity with limited resources, staffed mainly by volunteers. Our phone line is extremely busy. If you can't get through it means we are helping someone else. Please try again during our opening hours. Whilst we would like to help everyone this is not always possible. We are doing our best.