‘I am a single parent with two children, one of whom has a disability. It is important that the house is kept warm for him but I am struggling to afford to keep the heating on. I was paying by direct debit but the amount went up so much that it has made me overdrawn

My children love Christmas and they’re already picking extra treats off the shelf when we go shopping, and telling me what presents they want. I really want to make it a special time for them, but times are tough and I can’t help worrying about overspending and getting into debt. What can I do to

Citizens Advice Charnwood advise on how to avoid possible online shopping scams EverywhereI look I see adverts for upcoming sales – Black Friday and Cyber Monday – ‘deals’ are jumping out at me from all directions. Some of the prices seem too good to be true – how can I be sure I really am

Citizens Advice Charnwood advise on help available if you are experiencing damp and mould in your rented home. We are worried now winter is on the way that damp and mould will start building up in our house again. Last year our living room was the worst and there’s still a strong smell, making it

Citizens Advice Charnwood offer advice about gambling harm We know around 2 million people are experiencing some level of gambling harm in GB, including 300,000 estimated to be experiencing ‘problem gaAmbling’, to such a degree that it completely disrupts family and personal life. Gambling harm can be easy to hide or mask as something else.

Citizens Advice Charnwood offers advice about school-related costs My children are starting new schools in September, one is in primary school and the other secondary. Between uniforms, PE kit and knowing they’ll need to catch the bus each day, the costs are adding up. I’m already pretty stretched, so I’m not sure how to cover

Citizens Advice Charnwood advises on steps to take when getting building work, renovations or repairs done to your home by outside contractors. “I’ve just had my bathroom retiled, but I’m not happy with the work. At first, things seemed to be going well, but then the tradesperson left to do another job and I had

Citizens Advice Charnwood shares tips on how to have a trouble-free holiday. ‘We’re booking a summer holiday to Spain. It’s been a while since we’ve gone on holiday and we really don’t want anything to go wrong. What can we do to protect ourselves and prepare for the unexpected?’ The chances are you’ll have the

“I’ve just got my first payslip from a new job, I’m slightly embarrassed to say I don’t understand what all the different sections refer to. How do I know what each means and if it’s correct? “ Citizens Advice Charnwood say – there’s no need to be embarrassed about not understanding your payslip, it contains

Citizens Advice Charnwood explains how the advice we give for the problems that you bring to us helps Citizens Advice nationally to campaign on the big issues and even inform government policy. When problems are specifically related to the local area, we can bring the issue to the attention of Charnwood councillors and MPs. How